# How made-to-order furniture works at Enzo
URL: https://www.enzofurniture.net/guides/how-made-to-order-furniture-works
Published: 2026-10-07 · Updated: 2026-10-07 · By Enzo

From choosing a size and fabric to delivery: the steps, the timeline, what you pay and when, and what happens if you change your mind.

## What does made to order mean?
Made to order means the piece is built after you order it, in the size and fabric you choose, instead of being taken from a warehouse. Enzo builds every piece in its own factory in Damietta, Egypt.

## How does it work, step by step?
Four steps take you from the screen to your living room.
- Choose a piece, then slide to the length you need and pick a fabric.
- See it at home in 3D or augmented reality, at its true size.
- Pay the deposit (30%) online or at the showroom to start production.
- We build it in Damietta, update you at each stage and deliver it to your door.

## How long does it take?
Lead times depend on the piece and run from 4 to 8 weeks from your deposit. The time for each piece is on its product page.

## What do I pay, and when?
You pay a 30% deposit to start production and the balance on delivery. You can also pay in full online. Card payments are made on Banque Misr’s secure payment page.

## What if I change my mind?
You can cancel within 48 hours of your deposit, before production starts, for a full refund of the deposit. Once cutting or upholstery begins the deposit is non-refundable, because the piece is made to your size and fabric. If a piece arrives with a manufacturing fault, we repair or replace it.

Related: [Shop the collection](https://www.enzofurniture.net/shop) · [Delivery](https://www.enzofurniture.net/policies/delivery) · [Returns and cancellations](https://www.enzofurniture.net/policies/returns)